At Shreedev Enterprises, we strive to provide the best service possible to our customers. We understand that there may be circumstances that require you to cancel an order. Below is our policy regarding cancellations:
Order Cancellation
- Cancellation Before Shipment:
- If you wish to cancel your order, you may do so before it has been shipped. To cancel your order, please contact our customer service team as soon as possible at [email address or phone number] with your order number and request for cancellation.
- If the order is canceled before it has been shipped, you will receive a full refund to your original method of payment.
- Cancellation After Shipment:
- If your order has already been shipped, we unfortunately cannot cancel it. However, you may be eligible to return the item in accordance with our Return and Refund Policy. Please refer to that policy for more details on how to proceed with returns.
- Custom or Personalized Orders:
- Please note that custom or personalized orders cannot be canceled once production has begun. These items are made specifically for you, and we are unable to offer cancellations or refunds for such orders. We recommend that you carefully review your order details before submitting your purchase.
Refunds for Canceled Orders
- For orders canceled before shipment, we will process your refund immediately. The refund will be issued to your original method of payment, and you should receive the credit within a certain number of days, depending on your card issuer’s policies.
- For orders that cannot be canceled but are eligible for return, please follow the guidelines outlined in our Return and Refund Policy.
How to Cancel an Order
To cancel an order, please follow these steps:
- Contact our customer service team at [email address or phone number] as soon as possible.
- Provide your order number and the reason for cancellation.
- Our customer service team will confirm whether your order is eligible for cancellation and guide you through the process.
Important Notes
- Orders that have been shipped cannot be canceled but may be eligible for return.
- Custom or personalized orders cannot be canceled once production has started.
- Refunds for canceled orders will be processed promptly, but the time it takes to reflect on your account may vary depending on your payment method.
Contact Us
If you have any questions or need assistance with canceling an order, please do not hesitate to contact our customer service team at [email address or phone number]. We are here to help and ensure that your experience with Shreedev Enterprises is smooth and satisfactory.
This Cancellation Policy is designed to give you peace of mind and provide clarity on how we handle cancellations. Thank you for choosing Shreedev Enterprises!